Your Digital card and Single-Use cards are ready to use in the Cogni app immediately after you’re approved.
Your physical Primary card is automatically mailed to your home address and should arrive within 7–10 business days. If it doesn’t show up within two weeks, please contact Member Services at (833) 264-6447 or firstname.lastname@example.org.
Once you get your Primary card, it needs to be activated prior to being used. While you wait for your Primary card, please feel free to utilize your virtual Digital and Single-Use cards.
Note: We do not currently offer a way to track the shipment of the physical card, but it is something being considered for our future roadmap.