Why was my card transaction declined?

There are several reasons why a card transaction (purchase or ATM withdrawal) can be declined, too many to list here. Here are a few common reason this happens:

• Your card is set to "Frozen" in the App
• Your account does not have enough available funds to cover the amount of the transaction (including any applicable fees)
• You've reached your daily and/or monthly limit for that particular transaction type

Login to the App to ensure you have enough balance and your card is not currently Frozen.  If you have any questions, please contact our Member Services Team at [phone] or [e-mail].