The information you provide in the application is automatically cross-referenced against several industry-standard data sources. However, those data sources do not always provide successful matches, thus we need to review the application manually in order to get you approved for an account.
During the manual review process, you will be contacted by email from our Cogni New Accounts team (make sure to check your spam/junk folders). We will request some documents from you which will help substantiate the information you applied with. You’ll then be able to securely upload pictures of those requested documents in the Cogni App.
The duration of the manual review process is dependent on the amount of time it takes for you to get those document pictures uploaded to assist with the review. Please be aware that after the requested documents are received, it may take several days for our New Accounts team to fully review and verify this information, depending on the complexity of the individual situation.