The 6-digit code used to reset your password is sent via SMS (txt message) to the mobile phone number on file for your account. First make sure you are utilizing the same mobile phone number on file for this account.
When attempting to reset your password, you are asked to enter your Username. This Username is case-sensitive. You may not be receiving the code because you are not entering the Username correctly (or perhaps you forgot the Username).
To make sure you are using the correct Username, tap on Forgot username or password? on the Log In screen and follow the prompts on the Username tab. Then, go to your email inbox and copy and paste your Username into the field on the Password tab and tap Send code.
If you still do not receive the code via SMS, please call our Member Services Team at (833) 264–6447.