Skip to main content
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Cogni
  2. Card-Based Transactions & Disputes

Card-Based Transactions & Disputes

Card Purchases

  • Why are some of my card-based purchases still pending?
  • Can a pending charge be canceled?
  • Why haven't I seen my refund?
  • Why was my card transaction declined?

ATM Withdrawals

  • Can I withdraw cash at an ATM?
  • How do I locate a Fee-Free ATM?

Disputes

  • What should I do if I notice unauthorized transactions?
  • Why does this transaction appear twice?
  • What is the status of my dispute?
Cogni